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Automotive Veteran Greg O'Neill Joins Newgen as COO


SAN DIEGO, Dec. 22 /PRNewswire-FirstCall/ -- Newgen Results Corporation, a wholly owned subsidiary of TeleTech Holdings, Inc. (Nasdaq: TTEC) and a leading provider of customer solutions to the automotive industry, today announced that automotive industry veteran Greg O'Neill has been named Newgen's chief operating officer (COO), effective January 2, 2004.

(Logo: http://www.newscom.com/cgi-bin/prnh/20010130/TELETECHLOGO )

O'Neill, who most recently served as President and COO of Mitsubishi Motors' North America sales division, brings nearly two decades of automotive industry experience, having started his career at General Motors in 1984. In his role as COO, O'Neill will be primarily responsible for leading Newgen's sales, marketing and operations teams. He will report directly to William G. Klehm, president and general manager of Newgen.

"We're thrilled to bring someone of Greg's caliber and proven experience to the Newgen team," said Klehm. "Our partnerships with automotive dealers and OEMs are the cornerstone of our success. Greg's dealer and OEM business insight will help them and Newgen benefit immensely."

"Greg played a key role in Mitsubishi's success for many years," said Finbarr O'Neill, chief executive officer of Mitsubishi Motors North America. "While we will miss him, I am pleased that he is joining the Newgen team, one of our most trusted marketing partners."

O'Neill's automotive career spans more than 18 years, beginning at General Motors of Canada in the technical training center in 1984. He progressed through various sales and service positions in Toronto, Vancouver, Calgary and Oshawa, and also worked in senior sales positions for General Motors Corporate (Detroit), and overseas with General Motors Europe and General Motors Egypt.


Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading provider of online solutions and B2B enterprise channel management services. Newgen combines marketing and customer retention with an in depth knowledge of sales and service department operations to deliver highly targeted and customized solutions to automotive dealers and manufacturers. Newgen houses vehicle data for 70 million consumers, sends out over 40 million letters and places 40 million telephone calls annually on behalf of over 7,000 auto dealerships nationwide. Newgen also maintains relationships with leading automotive manufacturers and dealers groups including Audi, BMW, Ford, General Motors, Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Land Rover, Volkswagen, and Volvo. For more information, call 800-7NEWGEN or visit www.ngresults.com .


TeleTech, a leading provider of integrated customer solutions, partners with global clients to develop and execute relevant solutions that enable them to build and grow profitable relationships with their customers. TeleTech has built a global capability supported by 62 customer management centers that employ more than 31,000 professionals spanning North America, Latin America, Asia-Pacific and Europe. For additional information, visit www.teletech.com .


All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's and its subsidiaries' actual results to differ materially from those expressed or implied by such forward-looking statements, including: economic or political changes affecting the countries in which the company operates; greater than anticipated competition in the customer care market, causing increased price competition or loss of clients; the reliance on a few major clients; the risks associated with losing one or more significant client relationships; the renewal of client or vendor relationships on favorable terms; the risks associated with client concentration; the company's ability to develop and successfully manage new technology or Database Marketing and Consulting sales; the company's ability to collect monies owed from clients per contract terms and conditions in a timely manner; higher than anticipated start-up costs associated with new business opportunities and ventures; the company's ability to find cost effective locations, obtain favorable lease terms and build or retrofit facilities in a timely and economic manner; lower than anticipated customer management center capacity utilization; consumers' concerns or adverse publicity regarding the products of the company's clients; the company's ability to close new business in 2003 and fill excess capacity; execution risks associated with achieving the targeted $40 million in annualized cost savings; the possibility of additional asset impairments and restructuring charges; the ultimate liability associated with the amount of past sales or use tax obligations for its Database Marketing and Consulting and North American Outsourcing segments; changes in workers' compensation and general liability premiums; increases in healthcare costs; risks associated with changes in foreign currency exchange rates; changes in accounting policies and practices pronounced by standard setting bodies; and, new legislation or government regulation that impacts the customer care industry. Readers should review the company's Form 10-K for the year ended December 31, 2002, Forms 10-Q for the first, second and third quarters of 2003 and other documents filed with the Securities and Exchange Commission, which describe in greater detail these and other important factors that may impact the company's business, results of operations, financial condition and cash flows. The company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

SOURCE  Newgen Results Corporation

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